Undergraduate Catalog
Comments and Complaints
Participants in the Title IV Federal Financial Aid under the Higher Education Act of 1965, as amended, are required to direct students to a state agency for assistance with unresolved complaints. Related regulations require all Title IV participating institutions, regardless of the origin of their state authorization to operate, to comply with state agency complaint process and to communicate such information publicly. Under Federal rule 34 CFR 搂600.9 and 搂668.43(b), Title IV eligible institutions must make available to students or prospective students, upon request, a copy of the documents describing the institution鈥檚 accreditation and state authorization. The institution must provide its students or prospective students with contact information for filing complaints with the University, its accreditor, and the state.
Student and graduate comments and complaints are addressed separately for discrimination, ethics, police conduct, and/or all other institutional issues. University policy, procedure, and contact information for each type of complaint are described below.
All student complaints should first be addressed at the local level (the level at which the complaint arises). If it cannot be resolved at the local level, the complainant should express his/her complaint to the head of the academic department or administrative unit after referring to the University Organizational Chart (wiu.edu/ president/orgchart/) or the to determine the appropriate contact. If the complaint is not resolved at this level, the following individual(s) should be contacted:
| Complaint Type | Contact Information |
|---|---|
| Discrimination | Director, Equal Opportunity and Access Sherman Hall 312 Phone: (309) 298-1977 Fax: (309) 298-3455 eoa-office@wiu.edu |
| Ethics | Ethics Officer/General Counsel Attorney Sherman Hall 208 Phone: (309) 298-3070 |
| Police Conduct |
Mr. Derek J. Watts
Director, Office of Public Safety Mowbray Hall Phone: (309) 298-1949 Fax: (309) 298-2884 DJ-Watts@wiu.edu |
| Student Success-Macomb |
Mr. John W. Smith
Interim Vice President, Student Success Sherman Hall 321 Phone: (309) 298-1814 Fax: (309) 298-2558 JW-Smith@wiu.edu |
| All Other-Macomb |
Dr. Manoochehr Zoghi
Provost and Academic Vice President Sherman Hall 211 Phone: (309) 298-1066 Fax: (309) 298-2021 provost@wiu.edu |
| Quad Cities |
Dr. Kristi S. Mindrup
Vice President, Quad Cities Campus Operations 3420 Quad Cities Complex Phone: (309) 762-9481 KS-Mindrup@wiu.edu |
State of Illinois: The Illinois Board of Higher Education (IBHE) maintains the master plan which guides development of the state鈥檚 system of public and private colleges and universities, and it maintains an . This website includes step-by-step instructions and key information regarding the complaint process.
State of Iowa: 澳门六合彩历史记录 is certified by the State of Iowa to provide educational certificates and degree programs in Museum Studies and distance education in Iowa. In serving students from Iowa, to document concerns, questions, and complaints related to post-secondary educational institutions.
Out-of-State Distance Learning Students: Students enrolled in distance learning classes who live outside Illinois are protected by the State Authorization and Reciprocity Act (SARA) consumer protection provisions. These provisions require the investigation and resolution of allegations of dishonest or fraudulent activity, including the provision of false or misleading information. .
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