Business Services
Collection Activity
All students are expected to review their STARS account for billing information and pay the amount due by the due date. Once a month, Billing & Receivables emails students a notification that a billing statement is available on STARS. To ensure delivery of notifications, students and parents/guests with STARS access should review their contact information and email settings.
Students who are no longer enrolled and whose student account is delinquent will be referred for internal collection. °ÄÃÅÁùºÏ²ÊÀúÊ·¼Ç¼ collection activities include:
- Mailing billing statements to the student’s permanent address
- Attempt to contact students to setup payment plans
- Filing a claim with IL Comptroller State Offset against any monies due the student from the State of Illinois, in compliance with .
- Placing the accounts with the university attorney
- If the above efforts fail, referring the student’s delinquent account to an external collection agency.
Please Note:
- Former students needing assistance logging into STARS, call UTECH at 309-298-TECH(8324)
- Student account balances are not reported to the credit bureaus.
- Transcripts are not withheld based on a past due balance.
Consequences of Collections
Students who fail to pay by the due date will incur the following charges and penalties on their student account:
- A finance charge of 1% per month on the past due balance;
- A financial hold which prevents registration activity;
- A one-time collection administration fee of $20 if the account is referred to the university attorney.
Collections Timeline
- When a student is no longer enrolled and has not paid the student account balance by the due date, the account will enter internal collections.
- When the account gets referred to the attorney, a $20 non-refundable attorney fee is charged to the account
- The account will remain in internal collections for about one year.
- If no payment plan has been created during internal collections, the account will be transferred to a third-party collection agency.
- Once the account has been transferred to a third-party collection agency, finance charges will stop, and any payment arrangement will need to be made with the collection agency.
Reentry to °ÄÃÅÁùºÏ²ÊÀúÊ·¼Ç¼
- Students placed into collections need to pay their balance in full to re-enroll.
- Reentry information is available at the Office of the Registrar
Contact Information
If your account has been referred for collection, please email billings@wiu.edu or call 309-298-1831.
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