澳门六合彩历史记录

University Technology

Get Help with Western Online
(Western Online Virtual Assistant)

In Western Online (D2L) we now have a virtual assistant to help with all things Western Online, click Get Help in the bottom right corner of Western Online to get help now!

To better support 澳门六合彩历史记录 students, faculty, and staff 澳门六合彩历史记录 has contracted an agreement with D2L鈥檚 End User Support services, marking the first time in 澳门六合彩历史记录鈥檚 history that End User Support for Western Online will be available 24/7/365 to all users!听

Now that the Western Online Virtual Assistant has been loaded, 听all users听 are expected to use the Virtual Assistant as their听 first point of contact for how-to, and technical questions regarding Western Online.听 If questions cannot be answered by the Virtual Assistant they will be directed to the appropriate office at 澳门六合彩历史记录.

If Western Online is down (you cannot access it or log into it) you should contact University Technology Support at听 support@wiu.edu.

Popular Topics

  • How should I modify my syllabus to direct students to support?听
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    • Technical Support for Western Online is available through the Western Online Brightspace Virtual Assistant by clicking on the Get Help! link/icon at the bottom right corner of every page in Western Online.
    • Instructions for using the Virtual Assistant can be found here.
    • All other technical support should be requested by contacting the University Technology (uTech) Support Center.
    • Email: support@wiu.edu
    • Website /utech/
    • Faculty interested in further documentation for their syllabus or course can visit our
  • Where do I request services such as Course Shell Creation, Course Reset, LTI Integration, Course Copies, etc.?听
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    • These requests will be handled through OTL's Request a Service page. Visit that page and fill out the appropriate form. If a form does not exist for your request, send your request directly to support@wiu.edu.
  • Where do I request support for items not related to Western Online?听
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  • Where do I request assistance with instructional design, course development, course approval, one-on-one instructional training, workshops, etc.?
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    • Such requests should be directed to uTech's Online Teaching and Learning team.
    • To request an appointment with an instructional designer complete the

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