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We are aware that some Norstar/Meridian analog phone systems are continuing to have issues placing/receiving calls. Notably in Beu Health Center, the University Union, Brown, Brophy and Horrabin Halls. Technicians are troubleshooting.

• Date/Time: December 11, approx. 1:45pm
• Impact: Users of analog telephones in certain areas of campus may experience an inability to place/receive phone calls. Issues are sporadic and not impacting all phones in the same buildings.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Many Norstar/Meridian analog phones are working, and calls should now go through. If your phone isn't working yet, please wait for another update as we continue to fix the issue. Thank you for your patience!

• Date/Time: Dec. 10, 10:00 am
• Impact: Phone systems are starting to come back up; some users of analog phones should start being able to place/receive calls.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

We are continuing to troubleshoot the issues with Norstar/Meridian (analog) phone lines. VoIP systems remain operational. Thank you for your patience as we work to resolve this.

• Date/Time: December 9, 3:15am
• Impact: Users of analog phone systems are unable to place/receive phone calls

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

1) Stipes Hall remains without power, and it’s likely this outage will persist for some time. The uTech Support Center location in Stipes 121 is currently closed due to the outage. Walk-in support and computer repair is available, but it will be limited and offered from Morgan Hall 122 for the time being. Instructors needing to process final exam test scoring are encouraged to visit Morgan Hall 122 as well; 2) While VoIP phone systems are functioning normally, the Norstar/Meridian (analog) phone lines are still down. Unfortunately, we do not yet have an estimated timeline for their restoration.

• Date/Time: December 9, 3:15am
• Impact: Users of analog phone systems are unable to place/receive phone calls; Stipes Hall remains without power

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

1) Per Facilities Management, there is still an ongoing issue with a power outage in Brophy, Stipes and the Spencer Rec Center. This will also affect Bayliss and Henninger Halls. Staff is diligently working on the issue; however, it is expected that the outage issue will last the remainder of today; 2) University Technology is continuing to troubleshoot the issue with the analog phone systems

• Date/Time: December 9, 3:15am
• Impact: Users of analog phone systems will be unable to place/receive phone calls. Power outages have impacted network/wireless access in multiple locations across campus.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

This morning's power outage has disrupted many campus telephone systems. Norstar and analog phone lines are currently unavailable, but VoIP systems should function as expected. Technicians are continuing to work on the issue. Updates will be shared as new information becomes available.

• Date/Time: Dec. 9, 4:30 am
• Impact: Users of non-VoIP phone systems may be unable to place or receive telephone calls.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.